Privacy Policy for Sai Packers and Movers

At Sai Packers & Movers, we understand that your trust is built not only by safely moving your belongings but also by protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit https://saipackers.in/ or communicate with us through our website, phone, email, or any other official channels.

By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

1. Who we are

This website is owned and operated by Sai Packers and Movers, headquartered at Nerul Navi Mumbai, with branch offices across Seawoods, Thane, Panvel, Vashi, Kharghar, Andheri, Powai, Ulwe, Roadpali, Kalyan, Masjid Bandar and other locations serving the Mumbai Metropolitan Region.

Sai Packers and Movers is the controller and is responsible for your personal data.

In this policy, “we,” “us,” and “our” refer to Sai Packers and Movers, and “you” refers to any visitor, enquirer, or customer using our website or services.

2. Information we collect about you

When you submit a Quote Form or Contact Form: your name, phone number, email address, pickup and destination address, moving date, and a general description of goods to be shifted.
When you call or WhatsApp our listed numbers: your phone number and details of the conversation, for follow-up and quality purposes.
When you request an on-site survey: your address and an inventory of items, collected solely to prepare an accurate quote.
When you browse our website: device type, browser, approximate location (city-level), pages viewed, referring website, and time spent on pages, via Google Analytics.
When you leave feedback or a review: your name and the comments you choose to share.

We do not knowingly collect payment card details, identity documents, or sensitive personal data through this website. Any such information exchanged for billing or verification during an actual move is handled offline through our operations team, not through this site.

3. How We Use Your Information

To prepare and share an accurate shifting quote for your home, office, or vehicle transport requirement.
To schedule surveyor visits, confirm moving dates, and coordinate our vehicles and crew.
To respond to enquiries made via call, WhatsApp, email, or our website forms.
To understand which pages and services on our website are useful, so we can improve navigation and content.
To send service updates related to a booking you have made with us.
To meet any legal, tax, or regulatory record-keeping obligation applicable to a transport and logistics business in India.

We do not use the information you share with us to send unsolicited marketing to third parties, and we do not build advertising profiles on you.

4. Google Analytics and Cookies

We use Google Analytics to understand how visitors use our website — which pages are read, which service is searched for most, and where visitors are arriving from. Google Analytics collects information such as your IP address (in truncated/anonymised form where configured), browser and device type, approximate location, and on-site behaviour, using cookies and similar technologies.

This data is aggregated and statistical; it helps us understand traffic patterns, not identify you personally. Google acts as an independent data processor for this data under its own privacy terms, available at policies.google.com/privacy.

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout), or by adjusting your browser settings to block third-party cookies.

Cookie types in use: strictly necessary (site functioning) and analytics (Google Analytics). We do not currently run third-party advertising or remarketing cookies on this site.

5. Who We Share Information With

We do not sell, rent, or trade your personal information. It is shared only in these limited circumstances:

Our own branch offices and crew, coordinating your specific move, survey, or transport request.
Google Analytics, for the website usage insights described above.
Regulatory or law enforcement authorities, only where we are legally required to disclose information.
A successor entity, in the unlikely event of a business restructuring, subject to the same protections described here.

We never hand your address or inventory details to unrelated transport vendors without your knowledge — every leg of your move stays within our own fleet and staff.

6. How Long We Keep It

Enquiry and quote details are retained for as long as needed to complete your move and for a reasonable period after, to handle any follow-up, feedback, or claim. Records required for accounting, tax, or legal compliance are retained as mandated under applicable Indian law. Analytics data is retained per Google Analytics’ standard retention settings, which you may request us to shorten by writing to us.

7. How We Protect It

We take reasonable administrative and technical measures to protect the information you share with us, including restricting access to enquiry and booking details to relevant staff only, and using secure connections on our website. No method of transmission over the internet is completely secure, and while we work to protect your data, we cannot guarantee absolute security.

8. Your Choices and Rights

Access & correction: ask us what information we hold about you and request corrections.
Deletion: request that we delete enquiry information not required for legal or accounting purposes.
Opt out of calls/SMS: if you are registered under India’s National Do Not Disturb (DND) registry via TRAI, let us know and we will honour that preference for promotional outreach.
Opt out of analytics: use the Google opt-out tool linked above, or your browser’s cookie settings.

To exercise any of these, simply contact our head office using the details below.

9. Children’s Privacy

Our website and services are intended for adults arranging a home, office, or vehicle relocation. We do not knowingly collect personal information from children, and any such information identified will be deleted promptly.

10. Links to Other Sites

Our website links out to our social profiles (Instagram, LinkedIn, X, Facebook) and occasionally to third-party resources. These platforms have their own privacy policies, and we encourage you to review them — our responsibility under this policy ends where their platform begins.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, technology, or applicable law. The “Effective from” date at the top of this page will always reflect the latest revision. We encourage you to revisit this page periodically.

Reach Us

Sai Packers and Movers — Head Office,
E-1/7, C-9, Nandan Van CHS, Sector 10, Near Sai Baba Hotel, Nerul (W) – 400706, Navi Mumbai, Maharashtra.
Phone: 022-2772 1717 | Mobile: 98203 50503, 98203 50505

For questions about this Privacy Policy, or to make a data access/deletion request, please contact our head office above, quoting “Privacy Policy Query.”

For more information about our services, locations, and moving process, please visit saipackers.in